RibbonReady Privacy Policy
Last updated: 4 November 2026
Ryan Ramage trading as Ribbon Ready, ABN 43 577 236 005 ("we") handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, who we share it with, and how to contact us.
1. Your videos stay on your computer. RibbonReady processes your video files on your own computer. We do not receive, upload, store or view your videos, artwork or output files.
2. What we collect.
| When | What we collect |
|---|---|
| You buy a subscription | Name, email, club or company (optional), billing address, licence key and number of seats. Card details go to Stripe only |
| You activate a computer | A one-way hashed code identifying the computer, the computer name, operating system, app version, and when it last checked in |
| You start a free trial | The computer code, computer name, operating system, app version, country, and trial dates |
| You send a licence request on the website | Name, email, company, number of seats, Mac or Windows, your message, and country |
| You suggest a custom screen size in the app | The screen size and the name on your licence |
| You send us a venue on the website | Name, email, club or company (optional), the venue and screen details, any spec sheet you attach, your note, and country |
| You send a support log from the app | What you write, your email, the app's log (including video file names and folder names), your settings and ticked screens, the video's size and frame rate, app and system version, computer name and code, and your licence details |
| You email us | Your email address and what you write |
| You visit the website or the app contacts our servers | Your IP address and technical request data, processed by our hosting provider for security and delivery |
Country is worked out from your IP address. The website uses no analytics or cookies. It loads fonts from Google Fonts, so Google receives your IP address when a page loads. We do not use advertising trackers, sell personal information, or build marketing profiles.
3. Why we use it. To issue and check licence keys, stop key sharing and repeat trials, take payments and issue invoices, send keys, receipts and service emails, provide support and fix problems you report, deliver software and venue-list updates, add venues you send us and improve the venue presets, and meet legal and tax obligations. We will only send marketing emails if you opt in, and every marketing email will have an unsubscribe link.
4. Who we share it with. We use these service providers, who handle data on our behalf:
| Provider | What for | Where data may be held |
|---|---|---|
| Stripe and Link (Stripe's reseller service) | Payments, tax, invoices, billing portal, payment support | United States and other countries |
| Cloudflare | Website hosting, licence server and its database | Global network, including the United States |
| Brevo | Sending licence and service emails | European Union (France) |
| GitHub | Hosting app downloads and website code, and storing encrypted backups of our licence records | United States |
| Our business email (Google Workspace) and website fonts | United States and other countries |
Because these providers operate overseas, your information may be disclosed outside Australia. We choose established providers with published security and privacy commitments, but by using RibbonReady you acknowledge that Australian law may not apply to them in the same way. We may also disclose information if required by law, or to a buyer of the RibbonReady business, who must keep handling it under this policy.
5. How long we keep it. Licence and computer records are kept while your licence is active and for 2 years after it ends. Trial records are kept so each computer gets only one trial. Payment records are kept for 5 years, as Australian tax law requires. Licence requests that do not become a sale are deleted after 12 months. Support logs sent from the app are deleted after 180 days. Venue suggestions are kept until we add or dismiss them, and any spec sheet you attached is deleted then (the venue's screen size may stay in the public venue list). We keep encrypted backups of our licence records (not support logs or spec sheets) for about 60 days, so a deleted record is gone from every backup within about 60 days of being deleted.
6. Security. Data is held by the providers above with encryption in transit. Admin access is protected by a password, computer codes are stored hashed, and backups are encrypted (AES-256) with a key that only we hold, so our storage providers cannot read them. If a data breach is likely to cause you serious harm, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC).
7. Your choices and rights. You can ask to see or correct the personal information we hold about you, or ask us to delete it (we may need to keep payment records for tax law). We will respond within 30 days. You can use the trial and request a licence without giving more than your name and email.
8. Complaints. Email create@getribbonready.com. If you are not satisfied with our response within 30 days, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
9. Customers outside Australia. If you are in the EU, UK or another country with its own privacy law, you have the rights that law gives you, and you can use the contact details above to exercise them. Our legal basis for processing is performing our contract with you and our legitimate interest in preventing licence misuse.
10. Changes. We will post changes here with a new date, and email active customers about significant changes.
Contact: create@getribbonready.com
See also our Terms of Service. Questions? Email create@getribbonready.com.